My consulting assignments have allowed me to work with many companies putting in IT Continuity solutions as part of their BCP strategy (or in some cases as a catalyst for a BCP strategy). The main planning scenarios involved loss of key sites and the movement of operations to recovery sites. The logistics for these ‘loss of site’ scenarios include recovery of physical assets, particularly IT infrastructure and data, office facilities and, of course, moving people to the new site.
In a flu pandemic, even the early stages, the primary concern is availability of personnel to carry on business. A fair assumption is that many people will not be coming into the office either because they are sick, caring for the sick or are avoiding being around people for fear of contagion, or have been mandated to stay home by the government.
The key question in flu pandemic planning is “how do we stay in business when most of our people at home?” Probably the most important thing a company can do to ensure operations during a pandemic is give the employees the technology and connectivity which will allow them to work from home if needed. Most businesses have the infrastructure to allow some of its employees to work from home, however very few have the capabilities to handle a large scale event such as a pandemic.
Here are some key points that you may want to ensure are present in your connectivity strategy:
1) Identify the key functions (this is usually done by the BCP team using a business impact analysis), systems and most importantly users.
2) Make the systems available remotely, usually through remote connectivity (VPN) services or web-based services such as Microsoft Remote Desktop solutions.
3) Ensure that the key users identified in step (1) can connect remotely and have the facilities and know how to do so (broadband, security keys, laptop, printer etc.)
4) A volume test should be performed at least once a year to determine if the system and bandwidth could handle the large volume of users connecting to the system at the same time.
There are many reasons why a company would be hesitant to initiate such a strategy, the most likely being the investment and potential for security breach, however one must weigh these concerns with the potential for the company being out of business for weeks if not months.
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